5 mistakes to avoid when choosing a carpet cleaner.
From the late 1980s when I started cleaning carpets I have seen many companies come and go. There is a common thread that links most of these companies together. Greed. From the $6.99 per room “cleaning special” also known as the Bait and Switch to the sales man who uses carpet cleaning as a means to unveil his high pressure sales tactics to increase his sales commission. He’s not there to clean your carpets he’s there to clean your wallet. It doesn’t matter if he ever sees you again because there is another unsuspecting customer when he is done with you. This is the first of the 5 mistakes to avoid when choosing a carpet cleaner.
Mistake #1: Choosing a carpet cleaner based on low price.
Low price can be the bait that attracts your phone call. But once the cleaner gets into your home they pressure you into paying for a much more expensive job. Low price can be for single-process cleaning. Rarely does the consumer know what this means, so when shown the difference they are asked to pay a much higher price, sometimes as much as 10 times as much. A single process cleaning is simply half the job. It’s the rinsing of the carpet which should be done after a solution is sprayed on the carpet to break down the soils. In the dual process a solution is sprayed down and sometimes agitated then rinsed away with the steam cleaning equipment. At Ultra Carpet Care there are NO extra charges to get your carpet clean.
MISTAKE #2: Choosing a carpet cleaner based on a single telephone call.
Always get a specific written quotation before any company starts any work, if they wont give you one tell them to leave. You wouldn’t give a blank check to a store and let them fill it out. You should know exactly what to expect the carpet cleaner to do and you won’t be the victim of high-pressure sales tactics when the technician steps into your home.
Mistake #3: Choosing a carpet cleaner who doesn’t offer a money back guarantee.
In our view, every company should be fully accountable for its work. And if you aren’t pleased with the job in every way you shouldn’t have to pay for it period. Not all carpet cleaners offer a guarantee, or if they do the guarantee may be limited. Ask the carpet cleaner giving you a bid if they offer a money back guarantee and then make sure the carpet cleaner includes their Guarantee in the written quote.
MISTAKE #4: Choosing a carpet cleaner who has little or no experience.
If your carpet cleaner is not a close friend, you may not know whether they have the knowledge or experience to clean your carpet. There are many companies here in Springfield Missouri that employ “carpet cleaners” with little or no training. If you want to be sure you’re hiring a competent professional ask them how they were trained. The IICRC. sets the standards for carpet cleaning. They train carpet cleaners who gain knowledge through study, experience, and successful completion of formal written examinations.
The last and final of the 5 Mistakes to avoid when choosing a carpet cleaner is:
MISTAKE #5: Choosing a carpet cleaner who does not use the best products and equipment.
These products have been tested for safety and effectiveness but they come with a price. Any professional company will use high quality products and equipment to get the best results. At Ultra Carpet Care of Springfield Missouri we use the Buttler Truckmount system one of the most expensive in the industry, along with the correct cleaning products giving you The Most Thorough Cleaning You’ve Eever Had. Give us a Call today. And let us show you why we have earned an A+ rating from the Better Business Bureau. (417)459-1971